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We do a monthly measurement using information from the ship history files
(MBDHREP/MBDDREP).
We compare the quantity released Vs quantity shipped, latest promise date
adjusted for
shipping lead time to determine on time, or number of days early or late,
etc.

We are working on the 'service level' computation to bring in some
information from our
custom quality control system.

Our biggest problem is the way some of our customer service reps handle the
release from
blanket orders.  Or gettting them to adjust the latest promise if requested
by customer to do so.

Paras Solutions (www.parasolutions.com) has an On-Time Performance
Improvement System (OTIS).
We don't use that package but we are happy with their Supplier Performance
Evaluation  System.

Bonnie Lokenvitz
Engineered Polymers



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