Re: Beware what MAPICS sells you (from Mike Ellis / ISI for DennisGuy Vaillant)

Dennis,

It seems that your comments represent your views, but I'm doubtful they 
represent the preponderance of users.  MAPICS, while desparately in need 
of marketing & sales vigor, has been known for and has earned a reputation 
of being honest with customers.  That comes from a long-standing IBM 
history and a tradition of delivering what is believed to be best for its 
customers.

Software is a complex purchase and requires sophisticated buyers and 
consultative sales people.  When either is missing, the chance for 
dissatisfaction increases greatly.  Undoubtedly, those situations occur, 
but the company and the enterprise have NOT earned the criticism you 
lodged.

As a matter of full disclosure, I've had many different relationships with 
MAPICS over the years, but do not represent the company in any way.

Mike Ellis / ISI

Message: 9
Date: Thu, 1 May 2003 19:56:15 EDT
From: Denroxi@xxxxxxx
Subject: Re: auto-release of licensing

watch out what the sellers MAPICS sells you. They have a great deal of 
hidden 
costs. Once you by the system you find out you need client access, ptf's 
are 
not up to date, etc. Did you by 24-7 support?? extra money upfront no 
service 
when you really need it. I could go on and on.

i have been involved with MAPICS for 20+ years, so this is not an irate 
user, 
but they definitely use the buyer beware method of selling

i am in a situation like that right now with a client who added a machine 
as 
a supposedly sister company of a "strategic account" of MAPICS.

Welcome to MAPICS. Many long nights to come.

Dennis Guy Vaillant


Michael G. Ellis
Information Systems International, Inc.
A Global ERP Consulting Firm
815-398-1670 x23
 
Choose ISI consultants to ensure consistently top quality implementation 
services at all levels of your organization.

"To enjoy the things we ought and to hate the things we ought has the 
greatest bearing on excellence of character. "
Aristotle, Nichomachean Ethics