Paul, I love the expression "sail close to the wind". Is that British? What is the background of it? A lot of ERP implementations are disasters because the business work is not done upfront to do a good feature fit analysis. MAPICS issues are not atypical of any legacy software vendor. Clean sheet products tend to have far better luck once they gain maturity due to the advances in technology made in the last 20 years. Most of my current contentions with MAPICS could easily be addressed by more agressively publicizing the bad fixes and known product limitations (realizing their staffing level). Also the quicky support exit when you are not up to level and don't want to be becomes irritating, quite honestly applying 2000 fixes to fix a problem becomes a cost/benefit nightmare (ie one fix, ten more problems)... Regards Konrad -----Original Message----- From: paul.connolly@xxxxxxxxxxxxx [mailto:paul.connolly@xxxxxxxxxxxxx] Sent: Friday, March 28, 2003 11:30 AM To: MAPICS-L@xxxxxxxxxxxx Subject: RE: RE: Mapics data extract Hello I think the belief that the MAPICS XA solution is either good or not-so-good depends on the nature of the business over which MAPICS XA is being implemented (upgraded), the role of the assessor (Support or User), and the perspective taken of MAPICS, either relative to other ERP solutions, or in absolute terms from the person trying to work with it/ support it. I haven't worked with other ERP solutions - but I've heard enough horror stories to know they have their problems - just like MAPICS XA. I believe that relatively, most ERP solutions are hard work to support. I think from the absolute perspective that most Support people would agree that their job is very frustrating - particularly when dealing with non-IT Users & Directors who just do not comprehend the effort that goes into the IT Support role. In terms of whether to implement MAPICS XA or another (custom) package I think the general advice is that you need good, on-site IT Support at the implementation phase regardless of the solution chosen. >From the reasons above I, probably like most people in this group, am sometimes bewildered by the comments people make regarding the suitability of the functionality of MAPICS to their business. I even wonder at times if my Company is actually using the same MAPICS XA as this group! >From my own experience I have seen my Company 'sail close to the wind' >with some of the software issues that have arisen in MAPICS XA. It is my belief that these issues should not have happened and are unacceptable (preventable?). However, we're still in business! Regarding the Internet Help Site I have very rarely found the answer to some of the more 'burning issue' type questions I assume that most people in this group are IT Support and judge MAPICS XA from that perspective - what about actual users, i.e Warehouse Managers, Production Planners, Customer Services, etc? On a final note, just how many new companies does MAPICS sell to, as opposed to supplying enhancements to the existing customer base, and where is MAPICS in the sales league of Mid-Range ERP Suppliers? Cheers Paul _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.