RE: Streamlining Packing Process

[Greg Wenzloff <GWenzloff@xxxxxxxxxxx>]

Hi Eric,

We use a user written warehouse management system which tracks the contents
of packages/pallets.  The problem is that no matter how carefully you
record/check what is shipped, the BIG customers often claim we short shipped
them.   If you want to keep the business, you have to just comply.  Greg


-----Original Message-----
From: Eric Wolf [mailto:eric_a_wolf@hotmail.com]
Sent: Wednesday, September 25, 2002 12:53 PM
To: mapics-l@midrange.com
Subject: Streamlining Packing Process


[ Converted text/html to text/plain ]
To the list,
I have a customer that is attempting streamlining the packing process.  They
think that using the container concept is the answer but I do not.  Here is
what they are attempting to achieve:

They want to be able to know what items are packed into each carton (or box
or
pallet) along with its total weight. For example, if they packed 10
toasters,
25 pots and 15 pans into one large box, and ship the total units as 1 parcel
it weighs 75 lbs.

Their customer claims that they are only receiving (and paying for) 5 of the
pans.  Even though they signed for the 75 lb. box.  Since we have no proof
(except by weight and the Packing list) and the customer is very large, we
have to accept that.

Is anyone else running into something like this?

Thanks...
Eric A. Wolf

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