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  3. March 2002

WC/FieldS

I am looking for feedback from other companies that have been using
WC/FieldS.  We are still in the implementation phase and writing procedures.
However, it is unclear what the best way is to track and close help desk
calls.  We are using the help desk as the starting point for all technical
support, field service, and RMA calls.  Different individuals enter these
calls.  In order to tie information together, we want to conduct all of
these tasks within one help desk call, when they are associated with the
same system on a particular problem.  I want to avoid manual work and follow
up, between the administrators.  If anyone has any suggestions as to what
works and what you have found doesn't work, please let me know.

Michelle Adams
Customer Support Coordinator
Website: www.tegal.com
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