Re[2]: RMA Processing -- MAPICS-L

WC/Fields version 6.0(Warranty Claims and FIELD service), from Midrange Software
http://midrangesoftware.com works for us quite nice so far,

Ampro Computers Inc.
www.ampro.com
LHD


____________________Reply Separator____________________
Subject:    Re: RMA Processing
Author: sjones@hpproducts.net
Date:       4/4/01 12:40 PM


We are in the process of changing our current procedure on this topic.
Currently we have a custom written application that handles the RMA
process.  This app was written about 7 years ago and does not have any
abilities to create a credit memo once the material is returned. When it is
returned someone must then enter a credit memo for what was returned.  Not
very efficient, because someone must basically enter all the info twice.

So we are implementing a new process where the Customer Service person
enters a credit memo to serve as the RMA.  When the material is actually
returned the credit memo is processed and the customer is given credit (or
not) for what they returned.


Steve Jones


                                                                                
               
                    "Miller, Mitch"                                             
              
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I am interested in learning what others have done with RMA processing. Has
anyone used COM or interfaced with it in some way facilitate issuing and
tracking RMA's.

Mitch Miller
Commercial Cam Co. Inc.
mmiller@camcoindex.com
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