RE: RMA Processing

["Ashworth, Thomas R." <TAshwort@xxxxxxxxxxx>]

We too have the need, but no solution, for a front-end RMA procedure that
loads CM info after approval.  At the time of our XA4 implementation of COM,
this topic was approached from several different angles, but the end result
was much the same as reported by Steve Jones' post.  In addition to simply
issuing credit to the customer, we have the additional 'need' to optionally
issue a replacement (i.e. automaticly copy the CM into a no-charge CO).

I suppose that the Off-line File Load process could be exploited to do this,
to reduce redundant keying, but it would depend on in-house programming -or-
interface to another third-party app for the initial load.

I would be interested in hearing from anyone that provides a
MAPICS-supported extension for this purpose.

regards,
Tom Ashworth

> -----Original Message-----
> From: sjones@hpproducts.net [SMTP:sjones@hpproducts.net]
> Sent: Wednesday, April 04, 2001 12:40 PM
> To:   MAPICS-L@midrange.com
> Subject:      Re: RMA Processing
> 
> 
> We are in the process of changing our current procedure on this topic.
> Currently we have a custom written application that handles the RMA
> process.  This app was written about 7 years ago and does not have any
> abilities to create a credit memo once the material is returned. When it
> is
> returned someone must then enter a credit memo for what was returned.  Not
> very efficient, because someone must basically enter all the info twice.
> 
> So we are implementing a new process where the Customer Service person
> enters a credit memo to serve as the RMA.  When the material is actually
> returned the credit memo is processed and the customer is given credit (or
> not) for what they returned.
> 
> 
> Steve Jones
> 
> 
>  
> 
>                     "Miller, Mitch"
> 
>                     <Mmiller@camcoind        To:
> "'MAPICS-L@midrange.com'"                 
>                     ex.com>                  <MAPICS-L@midrange.com>
> 
>                     Sent by:                 cc:
> 
>                     owner-mapics-l@mi        Fax to:
> 
>                     drange.com               Subject:     RMA Processing
> 
>  
> 
>  
> 
>                     04/04/01 12:24 PM
> 
>                     Please respond to
> 
>                     MAPICS-L
> 
>  
> 
>  
> 
> 
> 
> 
> I am interested in learning what others have done with RMA processing. Has
> anyone used COM or interfaced with it in some way facilitate issuing and
> tracking RMA's.
> 
> Mitch Miller
> Commercial Cam Co. Inc.
> mmiller@camcoindex.com
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