ROI credit card software upgrade problems

Hi Everyone,

A customer of mine who uses ROI's credit card authorization software (mostly in Java) ran into a problem. On Thursday, 05/14/2009, they restarted the server and it started up just fine. On Sunday, 05/17/2009, they tried to restart the server and it failed.

ROI couldn't determine anything immediately, and asked them to upgrade to the latest version before continuing. So they upgraded. The upgrade tries to run a couple of AS400 commands (from Java) and fails. Here's the upgrade log:

2009-05-18 21:42:22,105 ********************************************************************** 2009-05-18 21:42:22,146 JCharge upgrade to version 7.4.3.14 2009-05-18 21:42:22,146 JCUpgrade launched with no command line arguments. 2009-05-18 21:42:22,152 Initializing... 2009-05-18 21:42:22,225 ok 2009-05-18 21:42:22,225 Connecting to services... 2009-05-18 21:42:26,998 ok 2009-05-18 21:42:26,998 Checking for dependent logical files in other libraries... 2009-05-18 21:42:26,998 DSPDBR FILE(ASCCOM1/*ALL) OUTPUT(*OUTFILE) OUTFILE(ASCCOM1/DSPDBR) 2009-05-18 21:45:37,275 java.net.SocketTimeoutException: connect timed out 2009-05-18 21:45:37,384 at java.lang.Throwable.<init>(Throwable.java:195) 2009-05-18 21:45:37,384 at java.lang.Exception.<init>(Exception.java:41) 2009-05-18 21:45:37,384 at java.io.IOException.<init>(IOException.java:40) 2009-05-18 21:45:37,384 at java.net.SocketTimeoutException.<init>(SocketTimeoutException.java:24)
2009-05-18 21:45:37,384 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305) 2009-05-18 21:45:37,384 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158) 2009-05-18 21:45:37,385 at java.net.Socket.connect(Socket.java:488) 2009-05-18 21:45:37,385 at java.net.Socket.connect(Socket.java:438) 2009-05-18 21:45:37,385 at java.net.Socket.<init>(Socket.java:148)
2009-05-18 21:45:37,385 at com.ibm.as400.access.PortMapper.getServerSocket(PortMapper.java:141)
2009-05-18 21:45:37,385 at com.ibm.as400.access.AS400ImplRemote.signonConnect(AS400ImplRemote.java:1855)
2009-05-18 21:45:37,385 at com.ibm.as400.access.AS400ImplRemote.signon(AS400ImplRemote.java:1755)
2009-05-18 21:45:37,385 at com.ibm.as400.access.AS400.sendSignonRequest(AS400.java:2571)
2009-05-18 21:45:37,385 at com.ibm.as400.access.AS400.promptSignon(AS400.java:2157)
2009-05-18 21:45:37,385 at com.ibm.as400.access.AS400.signon(AS400.java:3412)
2009-05-18 21:45:37,385 at com.ibm.as400.access.CommandCall.chooseImpl(CommandCall.java:238)
2009-05-18 21:45:37,385 at com.ibm.as400.access.CommandCall.run(CommandCall.java:571)
2009-05-18 21:45:37,385 at com.ibm.as400.access.CommandCall.run(CommandCall.java:610)
2009-05-18 21:45:37,386 at JCUpgrade.runCommand400(JCUpgrade.java:549)
2009-05-18 21:45:37,386 at JCUpgrade.checkLogicalFiles(JCUpgrade.java:107)
2009-05-18 21:45:37,386 at JCUpgrade.execute(JCUpgrade.java:79)
2009-05-18 21:45:37,386 at JCUpgrade.main(JCUpgrade.java:66)
2009-05-18 21:45:37,386 Error: see log file for details

It appears to be trying to do a remote signon and timing out. All the host servers are started, so why is it timing out? Or is it some other problem?

tia,
*Peter Dow* /
Dow Software Services, Inc.
909 793-9050
pdow@xxxxxxxxxxxxxxx <mailto:pdow@xxxxxxxxxxxxxxx> /