My big problem was that my IBM id was not the same as my email address.
At HCL your id will be your email address.

So you go to
https://hclpnpsupport.hcltech.com/navpage.do
Try your email address. And reset your password.
Got the usual restrictions encouraging you to write it down on a post-it note. You know, must be at least 8 characters long, with both upper and lower case and a number.

Rob Berendt

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