8 days later I finally got the email:
<snip>
Welcome to HCL Customer Support. You have been pre-registered to the HCL Support portal. Please finalize your registration by resetting your password. Here is the link to our portal: https://hclpnpsupport.hcltech.com/csm. Please use this portal to contact us.
</snip>
They really should send that out BEFORE they moved the cases.

Maybe they had a problem sending email and had to call HCL for support?

Rob Berendt

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