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Well, maybe it is a big deal. After I got the email
Your case has been created, click here to view the case: <redacted>
I click on that and get to the HCL support site, which stops me for my user id and password. I tried my IBM user id and password. That didn't work. I didn't expect it to as I would have found it hard to believe that IBM would have transferred that information. So I tried just my user id and the reset password. That didn't work because it wasn't registered. I could register myself, but how would I tie those cases to my user id?
Or should I exercise patience and wait for a further email on my user id?
Rob Berendt
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