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I think IBM doesn't want it this way, but I still have to use two id's - one for Domino, TSM and that genre; and one for i5/os and it's lpp's. http://www-306.ibm.com/software/support/probsub.html I use my Domino one for the "ESR" part. I use my i5/os one for the "IBM Support Line" part. I tried to get back in to the part where you maintain which machines are on your contract but I got hopelessly lost. Rob Berendt
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