Re: Invalid PDF attachments

[jtechmeier@xxxxxxxxxxxxxx]

"Format preferences for incoming mail" was set to "Prefers Notes Rich 
Text" for user with problem. Changed it to "Keep in sender's format", so 
that it matched the one without the problem.  Had the user restart Notes 
client and this seems to have fixed the problem, at least internally. 
We'll have to wait until this afternoon to see if our outside users can 
open the attachments.

Thanks for your help.

John Techmeier
IT Director
The Medalcraft Mint, Inc.
2660 W. Mason St
Green Bay, WI  54303
Phone: 920-499-4249
Fax: 920-499-7092
jtechmeier@xxxxxxxxxxxxxx
http://www.medalcraft.com




Chris Whisonant <Chris.Whisonant@xxxxxxxxxxxxx> 
Sent by: domino400-bounces@xxxxxxxxxxxx
09/24/2003 10:39 AM
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Lotus Domino on the iSeries / AS400 <domino400@xxxxxxxxxxxx>


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Re: Invalid PDF attachments






Can you narrow this down to different settings for "Format preference for 
incoming mail" in the person documents in the Domino Directory?

We see some strange things like that as well. In the two email documents 
with the different attachment displays, right-click the document and go to 

document properties. Then to the fields tab. Is the $file field the same 
in each of the messages?

Chris Whisonant
Comporium
Senior Mid-Range Systems Administrator
IBM eServer Certified Systems Expert - iSeries Technical Solutions V5R2
IBM Certified Associate System Administrator - Lotus Notes and Domino 6
803.326.7270 (W)
803.326.6142 (F)
chris.whisonant@xxxxxxxxxxxxx



jtechmeier@xxxxxxxxxxxxxx 
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09/24/2003 11:32 AM
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Subject
Invalid PDF attachments






AS/400 V5R2 - Notes/Domino 6.0.2CF1

We are using InfoPrint Server to create PDFs of our quotes, which get 
e-mailed, as an attachment, to the CSR for review and forwarding to 
clients. All users are using 6.0.2CF1 client and all mail databases have 
been converted to version 6 template. Some CSRs receive the attachment 
with the file name under the icon, which works great, and some receive the 


attachment with the file name on the right hand side of the icon, which in 


this case is a generic paper icon. When the file name is on the right hand 


side, the CSRs can open the PDFs just fine, but when they forward this 
onto the customer, or to me, we are unable to open the attached PDF. An 
error occurs stating "Sorry, an application to open this document cannot 
be found." in my Notes client.

We are also experiencing an issue where forwarded attachments are 
"disappearing." I don't know the full explaination of this one yet but 
will provide more info as I get it.

Anyone have any ideas?

John Techmeier
IT Director
The Medalcraft Mint, Inc.
2660 W. Mason St
Green Bay, WI  54303
Phone: 920-499-4249
Fax: 920-499-7092
jtechmeier@xxxxxxxxxxxxxx
http://www.medalcraft.com
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