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Dear All, Have anyone experienced this issue before? The customer account supposed to be locked, the available credit is in negative value, and so does the oldest unpaid invoice has already exceeded the grace period given. Somehow for some unknown reasons, when the sales order is entered into the system, the order can be processed via pick release/pick confirm and invoice release. That's strange. In the ECH, the credit hold flag CHCRDH is '00'. I could not find any similar incidents or anything like that in SSA GT knowledge base. Any help is appreciated. Big thanks to everyone. Regards, Lim, ChangYang Business Analyst ------------------------------------------------------------------------------ This e-mail is intended for the use of the addressee(s) only and may contain privileged, confidential, or proprietary information that is exempt from disclosure under law. If you have received this message in error, please inform us promptly by reply e-mail, then delete the e-mail and destroy any printed copy. Thank you. ==============================================================================
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