Re: Request Help file sent to OGS - Could be in PDF format?

>  From:    thanab@takeda.co.th (Thana B.) in Thailand

>  At present, the request help document which be sent to OGS,
>  we have to print it out at first then use oversea faxing.

You might also ask if UPI or Nex Gen have Thailand offices ... their help 
support includes direct dial in to your 400 via the ECS line, through IBM 
copy screen (GO CMDCPY) so they can look at your data in 400 mode.

>  Or if  we change to send the request by email, we have to send 
>  with MS Word format.
>  thats OK if don't attach an OutQ data from AS/400 
>  (e.g. from WRKACTJOB command)

We usually use WRKSPLF & WRKOUTQ to get at reports, or WRKUSRJOB ... 
WRKACTJOB can only get at the OutQ data when the report is still active & it 
is rather cumbersome path.

>  Which normally, we use print screen command on Windows environment
>  and paste each AS/400 screen into MS Word screen-by-screen.
>  This method takes time and the help request document will be bigger and
>  bigger.

Within PDM you can import 400 reports & screen prints into a single SEU 
document, although there is a sideways constraint on what will fit in ... the 
widest SRC/400 we've found is OCL36 & it is not really as wide as the real 
thing.  So long as it is still 400 format, the size remains small, then when 
all finished on 400, move the whole thing to PC so as to conserve total 
space, compared to an aggregate series of wasteful conversions.

>  If we directly convert the OutQ from AS/400 to PDF file
>  we will have all information in 1 small file and in WYSIWYG format.
>  And of course,  we can attach this pretty file with e-mail.
>  
>  So, I believe that's more convenient if SSA will accept the request help
>  document in PDF file format other than M$ Word format.

That is an issue of what SSA can be persuaded to do to make life simpler for 
their customers in countries where they do not have in-country tech support, 
which is a bit outside what BPCS_L can do.

>  Regards
>  Thana Boonsiri
>  IT Manager
>  Takeda(Thailand),Ltd.
>  E-mail: thanab@takeda.co.th_nospam

Another approach might be to seek a trading partner in one of the countries 
of SSA support, that will accept your overseas transmission in ANY format 
that is inexpensive to transmit overseas, then convert it into whatever 
format SSA has to get it in.

Al Macintyre  ©¿©
http://www.cen-elec.com MIS Manager Programmer & Computer Janitor
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your product so it will not be mistaken for what your competition has been 
doing, then you might want to join our great game.

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