Re: Customer Order Missing

[Bruce Barker <brucebarker@xxxxxxxxxx>]

Kevin,

My client is experiencing exactly what you describe.  We have journaled the ECH 
and
discovered that occasionally ORD701B running under the job name SSATCP changes 
the
order number.  I also reported this and SSA told me that no one has ever 
reported
anything like this.  Are you still experiencing the problem?

Kevin_Catlin@gm.cytec.com wrote:

>
>      We are V6002 MM plf Nov 97 cume OS/400 V4R1
>
>      We have seen infrequent order disappearances also.  < 10 orders per
>      100,000.  Latest one seems to have resulted from order number in ECH
>      being changed to a different number than the originally assigned
>      number by Accepting a Change Order transaction.  Subsequent ECH/ECL
>      file clean-up programs (ORD990?) delete the orphaned ECH and ECL
>      records, removing all traces of the original order.
>
>      We reported this to SSA HelpLine on 10/26 and it was assigned incident
>      no. 101682392.  As yet we have not heard from SSA in response.
>
>      Kevin Catlin
>      CYTEC Industries
>      kevin_catlin@gm.cytec.com
>
> ______________________________ Reply Separator 
>_________________________________
> Subject: Customer Order Missing
> Author:  BPCS-L@midrange.com at Internet
> Date:    11/02/1999 11:26 AM
>
> Dear BPCS Professional
>
> We use V6002 C/S plf cum March 98 in AS/400 v3r7.
>
> We have entered 3 customer order after we accept the order was miss. I
> check in ECH & ECL file, there was not recorded.
>
> Please help us.
>
> Thanks
>
> Kusman Lim
> MIS Department
>
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> Subject: Customer Order Missing
> Date: Tue, 2 Nov 1999 11:26:01 +0700
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