Re[2]: Customer Order Missing -- BPCS-L

     
     Yes, we experienced it the other day and our journalling of the ECH 
     file enabled us to trace the issue back to ORD701B.  
     
     As you can probably tell from the incident #, this was reported 
     recently to SSA (10/26 to be exact).

     Kevin

______________________________ Reply Separator _________________________________
Subject: Re: Customer Order Missing
Author:  BPCS-L@midrange.com at Internet
Date:    11/02/1999 11:11 AM


Kevin,
     
My client is experiencing exactly what you describe.  We have journaled the ECH 
and
discovered that occasionally ORD701B running under the job name SSATCP changes 
the
order number.  I also reported this and SSA told me that no one has ever 
reported
anything like this.  Are you still experiencing the problem?
     
Kevin_Catlin@gm.cytec.com wrote:
     
>
>      We are V6002 MM plf Nov 97 cume OS/400 V4R1 
>
>      We have seen infrequent order disappearances also.  < 10 orders per 
>      100,000.  Latest one seems to have resulted from order number in ECH 
>      being changed to a different number than the originally assigned
>      number by Accepting a Change Order transaction.  Subsequent ECH/ECL 
>      file clean-up programs (ORD990?) delete the orphaned ECH and ECL
>      records, removing all traces of the original order. 
>
>      We reported this to SSA HelpLine on 10/26 and it was assigned incident 
>      no. 101682392.  As yet we have not heard from SSA in response.
>
>      Kevin Catlin
>      CYTEC Industries
>      kevin_catlin@gm.cytec.com
>
> ______________________________ Reply Separator 
_________________________________
> Subject: Customer Order Missing
> Author:  BPCS-L@midrange.com at Internet 
> Date:    11/02/1999 11:26 AM
>
> Dear BPCS Professional
>
> We use V6002 C/S plf cum March 98 in AS/400 v3r7. 
>
> We have entered 3 customer order after we accept the order was miss. I 
> check in ECH & ECL file, there was not recorded.
>
> Please help us.
>
> Thanks
>
> Kusman Lim
> MIS Department
>
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> Subject: Customer Order Missing
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