RE: Tab key & Shift key stop working -- BPCS-L

What version and PTF level of CA400?  I can't recall this problem occurring
after I applied SF51967 to my client.

Regards.

> -----Original Message-----
> From: uucp@Uucp1.mcs.net [mailto:uucp@Uucp1.mcs.net]On Behalf Of Dennis
> Munro
> Sent: Wednesday, August 25, 1999 2:56 PM
> To: 'BPCS Users'
> Subject: Tab key & Shift key stop working
>
>
>
> Some time ago I posed this question and received some
> suggestions.  Since we
> have users coming & going from this list, I decided to pose the question
> again because the problem is still with us.
>
> We are 6.0.02 plf, full C/S, Mar'98 cum tape.  Clients are Win '95 running
> on mostly 200 mhz machines with 32 or 64 meg of memory.  AS/400 is running
> V4R2M0 and fairly current on ptf's.
>
> What is happening on the client side is the Tab key will stop working and
> generally the F13 function does not work (shift key) within a short time
> span.  The only way out of this is to reboot the machine.  What
> we have not
> tried is to see if the shift & tab keys still work in some other
> application.  One of the people that this happens to has a 333mhz machine
> with 64 meg of memory and he has from 10-15 applications opened
> in his task
> bar.  This person also has been given a "brand new" machine (hard drive
> formatted, Win '95, MS Office '97, CA/400, & BPCS loaded with the
> necessary
> client side BMR's) and it still happens.  He also has a UPS and I think we
> only have one user who has this problem that does not have a UPS.
>  Keyboards
> have also been exchanged and that does not help.
>
> The "Alt-Tab, Alt-Tab" key sequence was a suggestion from a list
> member that
> will work maybe 50% of the time.
>
> Talking with another user who turns off Outlook (our e-mail program)
> otherwise her Tab key will not function.  Every over user does
> not have this
> problem with Outlook.
>
> There is no consistency to our tasks running that makes sense or
> is a common
> thread as to our problem.  You stop paying attention to the user
> complaining
> because you have no clue as to what is wrong and they learn to
> live with the
> problem.  Not a very good situation for the 3-4% of our users who
> have this
> phenomenon with BPCS and the Tab/Shift key.
>
> So - any help would be appreciated.  There has to be something someplace
> that is causing this problem.  OGS had numerous hits (36) on "Tab
> key", but
> nothing pertaining to this situation.
>
> Dilbert's Words Of Wisdom:
> "I love deadlines.  I especially like the whooshing sound they
> make as they
> go flying by."
>
> Dennis Munro
> Badger Mining Corporation
> dmunro@badgerminingcorp.com <mailto:dmunro@badgerminingcorp.com>
>
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