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  3. July 2023

RE: Re: TrustedLink for i User File Definition limitation?

Years ago... first line support was overseas and second level support was North America... they were previously very good.
Not so much anymore.

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Michael Mayer
Sent: Thursday, July 13, 2023 2:39 PM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Subject: RE: Re: TrustedLink for i User File Definition limitation?


My 2 cents on a related subject .... I've been working with OpenText (TLi)
for several months. First on an OS upgrade (7.3 to 7.4) and then on a hardware
upgrade (Power 8 to Power 10).

In several instances, the license key upgrade file was defective from a "senior" rep.
It was only until, after umpteen phone calls and umpteen emails, was I able to get
to a senior mgr who understood and resolved the issue.

The same "senior" rep who evidently was assigned to our acct (and removed by request)
also sent my a license key file that belonged to another customer.
I think the problem with them is they are on the other side of the planet and there is
a huge language / comprehension barrier.

Whining? No. Just stating the facts as I have dealt with them multiple times on the same issue
for days at a time. And I pride myself on being able to explain tech to English and English to tech
in very understandable terms.


Respectfully,
Michael Mayer
IBM i on Power System Admin
ERMCO-ECI
2225 Industrial Rd
Dyersburg, Tennessee 38024
Office and OnCall: 731.676.4318
Cell: 518.641.8906
Email: michael.mayer@xxxxxxxxxxxxx<mailto:michael.mayer@xxxxxxxxxxxxx>
https://www.ermco-eci.com<https://www.ermco-eci.com/>
IBM i Personal Blog: https://ibmireference.blogspot.com<https://ibmireference.blogspot.com/>
"Success is not final. Failure is not fatal. It is the courage to continue that counts".




1. Re: TrustedLink for i User File Definition limitation?
(VERNON HAMBERG Owner via MIDRANGE-L)
3. Re: [*EXTERNAL*] TrustedLink for i User File Definition
limitation? (Rick Rauterkus via MIDRANGE-L)
4. RE: [*EXTERNAL*] TrustedLink for i User File Definition
limitation? (Conan Sullivan)


----------------------------------------------------------------------

message: 1
date: Thu, 13 Jul 2023 10:03:28 -0700
from: VERNON HAMBERG Owner via MIDRANGE-L
<midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>
subject: Re: TrustedLink for i User File Definition limitation?

Buck


Someone is very confused - user spaces do have a size limit - 16MB, as I recall. Nothing to do with that article, seems to me.


Vern

On Thu, 13 Jul, 2023 at 11:17 AM, Buck Calabro <kc2hiz@xxxxxxxxx<mailto:kc2hiz@xxxxxxxxx>> wrote:


To: midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>

On 7/13/2023 11:34 AM, Greg Wilburn wrote:
We've used Tli for 20+ years for EDI. I went to expand our PO Header file today - adding two fields to the end. We received a message when trying to update the associated User File Definitions (UFDs). The message indicated that it exceeded the maximum record length of 1024. The file previously had a record length of 1018.

TLi tech support is telling our EDI coordinator that this is an "IBM limitation" related to "user spaces"... they cited this KB article:
https://www.ibm.com/support/pages/record-length-table-exceeds-page-size-limit<https://www.ibm.com/support/pages/record-length-table-exceeds-page-size-limit>

Why are TLi citing a Linux on z restriction?

'Environment
Sterling Control Center 5.3.02 on z/Linux'


--
--buck

http://wiki.midrange.com<http://wiki.midrange.com>
Your updates make it better!

------------------------------

message: 3
date: Thu, 13 Jul 2023 12:14:20 -0500
from: Rick Rauterkus via MIDRANGE-L <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>
subject: Re: [*EXTERNAL*] TrustedLink for i User File Definition
limitation?

The length restriction depends on the Internal Storage Method selected when
the UDF is created. The older Files method is the one with the 1024
restriction. The Expanded Files and User Spaces methods do not have the
restriction.

On Thu, Jul 13, 2023 at 10:34?AM Greg Wilburn <
gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>> wrote:

We've used Tli for 20+ years for EDI. I went to expand our PO Header file
today - adding two fields to the end. We received a message when trying to
update the associated User File Definitions (UFDs). The message indicated
that it exceeded the maximum record length of 1024. The file previously
had a record length of 1018.

TLi tech support is telling our EDI coordinator that this is an "IBM
limitation" related to "user spaces"... they cited this KB article:

https://www.ibm.com/support/pages/record-length-table-exceeds-page-size-limit<https://www.ibm.com/support/pages/record-length-table-exceeds-page-size-limit>

Funny thing is that we have another file for Warehouse Shipping Order from
2007 that has a record length of 1131 - we've used that extensively over
the years.
I had to remove the two new fields and recompile everything again.

So I'm not going to let this go... that's just my nature. Support is not
going to just blame this on IBM limitations - my guess is that it's a
limitation with how they implemented the corresponding user spaces - I just
know very little about it.

Wondering if anyone else with TrustedLink has ever encountered this issue?

TIA,
Greg
[Logo]<https://www.totalbizfulfillment.com/<https://www.totalbizfulfillment.com>> Greg Wilburn
Director of IT
301.895.3792 ext. 1231
301.895.3895 direct
gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx%3cmailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>>
1 Corporate Dr
Grantsville, MD 21536
www.totalbizfulfillment.com<http://www.totalbizfulfillment.com><http://www.totalbizfulfillment.com<http://www.totalbizfulfillment.com>>
------------------------------

message: 4
date: Thu, 13 Jul 2023 17:28:25 +0000
from: Conan Sullivan <csullivan@xxxxxxxxxxxxx<mailto:csullivan@xxxxxxxxxxxxx>>
subject: RE: [*EXTERNAL*] TrustedLink for i User File Definition
limitation?

Yes, we use TLi as well and converted all of our UFDs to Expanded Files to address this issue on our system and have had no problems since then.

Conan


Conan Sullivan
Enterprise B2B Administrator
NATCO HOME
csullivan@xxxxxxxxxxxxx<mailto:csullivan@xxxxxxxxxxxxx>
edi@xxxxxxxxxxxxx<mailto:edi@xxxxxxxxxxxxx>
401-828-0300 x1165
Fax 401-823-7670
Cell 508-951-0468


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx<mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx>> On Behalf Of Rick Rauterkus via MIDRANGE-L
Sent: Thursday, July 13, 2023 1:14 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>
Cc: Rick Rauterkus <rick.a.rauterkus@xxxxxxxxxx<mailto:rick.a.rauterkus@xxxxxxxxxx>>
Subject: Re: [*EXTERNAL*] TrustedLink for i User File Definition limitation?

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

The length restriction depends on the Internal Storage Method selected when the UDF is created. The older Files method is the one with the 1024 restriction. The Expanded Files and User Spaces methods do not have the restriction.

On Thu, Jul 13, 2023 at 10:34?AM Greg Wilburn < gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>> wrote:

We've used Tli for 20+ years for EDI. I went to expand our PO Header
file today - adding two fields to the end. We received a message when
trying to update the associated User File Definitions (UFDs). The
message indicated that it exceeded the maximum record length of 1024.
The file previously had a record length of 1018.

TLi tech support is telling our EDI coordinator that this is an "IBM
limitation" related to "user spaces"... they cited this KB article:

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ibm.com_suppo<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ibm.com_suppo>
rt_pages_record-2Dlength-2Dtable-2Dexceeds-2Dpage-2Dsize-2Dlimit&d=DwI
GaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=w9y05KZz8ZhJBryDxD
eN3Vhlfz1R4Vtv_1-gtoi6xNY&m=OOD1ZWfRNvFC0xHa4eUgJptFjqDk9zpz3ybgaiybxM
uibP9SZyRH83C2AOtH343l&s=R6NJ8tx3wKxaT9nieebU9wSzFrZy9qJl3xhJuskupPM&e
=

Funny thing is that we have another file for Warehouse Shipping Order
from
2007 that has a record length of 1131 - we've used that extensively
over the years.
I had to remove the two new fields and recompile everything again.

So I'm not going to let this go... that's just my nature. Support is
not going to just blame this on IBM limitations - my guess is that
it's a limitation with how they implemented the corresponding user
spaces - I just know very little about it.

Wondering if anyone else with TrustedLink has ever encountered this issue?

TIA,
Greg
[Logo]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.totalbizfulfillment.com_&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=w9y05KZz8ZhJBryDxDeN3Vhlfz1R4Vtv_1-gtoi6xNY&m=OOD1ZWfRNvFC0xHa4eUgJptFjqDk9zpz3ybgaiybxMuibP9SZyRH83C2AOtH343l&s=QKVsyrCXtU3IgSpL2IKV798sdvhaLhexugeNTThp1Lo&e=<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.totalbizfulfillment.com_&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=w9y05KZz8ZhJBryDxDeN3Vhlfz1R4Vtv_1-gtoi6xNY&m=OOD1ZWfRNvFC0xHa4eUgJptFjqDk9zpz3ybgaiybxMuibP9SZyRH83C2AOtH343l&s=QKVsyrCXtU3IgSpL2IKV798sdvhaLhexugeNTThp1Lo&e=>> Greg Wilburn
Director of IT
301.895.3792 ext. 1231
301.895.3895 direct
gwilburn@xxxxxxxxxxxxxxxxxxxxxxx<mailto:gwilburn@totalbizfulfillment.c<mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx%3cmailto:gwilburn@totalbizfulfillment.c>
om>
1 Corporate Dr
Grantsville, MD 21536
https://urldefense.proofpoint.com/v2/url?u=http-3A__www.totalbizfulfil<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.totalbizfulfil>
lment.com<http://lment.com> &d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=w9y
05KZz8ZhJBryDxDeN3Vhlfz1R4Vtv_1-gtoi6xNY&m=OOD1ZWfRNvFC0xHa4eUgJptFjqD
k9zpz3ybgaiybxMuibP9SZyRH83C2AOtH343l&s=8MAXl3WvU80Rdqb7xs5xJlbrLrqnw4
NwJI19yE4DGnI&e=<https://urldefense.proofpoint.com/v2/url?u=http-3A__w<https://urldefense.proofpoint.com/v2/url?u=http-3A__w>
ww.totalbizfulfillment.com<http://ww.totalbizfulfillment.com> &d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_
CdpgnVfiiMM&r=w9y05KZz8ZhJBryDxDeN3Vhlfz1R4Vtv_1-gtoi6xNY&m=OOD1ZWfRNv
FC0xHa4eUgJptFjqDk9zpz3ybgaiybxMuibP9SZyRH83C2AOtH343l&s=8MAXl3WvU80Rd
qb7xs5xJlbrLrqnw4NwJI19yE4DGnI&e=>



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