Heh. One of my colleagues has done some of this already to overcome the
shortcomings of the HP software. He's even gone so far as to have one of his
spare PC's watching the dozens of Remedy tickets that get created. When one
gets created, his macro looks up the on-call person and assigns the ticket
to him. This prevents escalations from being created and the initiation of
"hair on fire" panic calls from the "Global Command Center" in the middle of
the night.
In the morning, we just look at the meaningless tickets and cancel them.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Steinmetz, Paul
Sent: Friday, September 26, 2014 8:32 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Messaging software
How hard would be to do a home grown system with some of the new 7.1 and 7.2
features.
I' actually have our own program now sending the MPLUS notifications.
All I need is a program to monitor QSYSOPR, QSYSMSG, and QHST
Paul
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Friday, September 26, 2014 9:25 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Messaging software
One of my clients is in the same boat (17 LPARS on 5 boxes). Their solution
was to buy some HP software called EView. It sends emails and text messages,
and creates tickets automatically into the Remedy help-desk database.
There are ladies present, so I shall refrain from commenting further.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
rob@xxxxxxxxx
Sent: Friday, September 26, 2014 8:18 AM
To: Midrange Systems Technical Discussion
Subject: RE: Messaging software
When you have 3 boxes with a total of 14 lpars of IBM i it starts to add up
into some serious change. And you have to watch that annual maintenance in
addition to initial price.
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'midrange-l@xxxxxxxxxxxx'" <midrange-l@xxxxxxxxxxxx>
Date: 09/26/2014 09:11 AM
Subject: RE: Messaging software
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
Rob,
I'm running MPLUS/ MESSENGER Console on two LPARS.
Price for 2nd LPAR was only 1/3.
Paul
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
rob@xxxxxxxxx
Sent: Friday, September 26, 2014 8:32 AM
To: midrange-l@xxxxxxxxxxxx
Subject: Messaging software
We're currently using Messenger Plus. However we really want to run it on
more lpars and boxes and the price is stunning. Probably because Robot
owns them now. I want to look at alternatives. I'd rather avoid LXI as
their crappy service is why we switched from them to Messenger Plus.
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
--
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