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RE: how to escalate IBM software support ticket



fixed

Jim,

A few questions.
BRMS - yes or no?
How are saving IFS, QALLUSRLNK, *LINK, or other
SWA - yes or no?

Paul


----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim Franz
Sent: Thursday, June 05, 2014 10:23 PM
To: Midrange Systems Technical Discussion
Subject: how to escalate IBM software support ticket

Not wanting to start a rant or war, but what to do when a critical issue has finished two days of emails back & forth but nowhere near a resolution.
No recommendation. Repeated request for them to call. This is first time I started ticket via web site.
We failed 2 days in a row (each w/different tapes) to complete a SAV, with tape media errors, when we changed *ALWSAV attribute on image catalogs directory to *Yes. It made tape unusable for next step SAVLIB. All works again when we change ALWSAV back to *NO on that directory. So far they have said the published ptfs in this area don't match the issue.
We will test new hardware coming in next week, and I can't get a full save to complete...
Jim
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