After much headache, we finally have our RDi license under PAO. But as a part of that, I can no longer enter service requests the way I used to because the licenses no longer show up there as entitlted.
The link I was using:
Do I need to log in under PAO and submit a request another way? I logged into PAO, but couldn't find anything different. Apparently under PAO we have a different site or customer number.