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RE: Does PAO have a different Service Request function?



fixed

I found a route to resolution with srhelp@xxxxxxx Here's hoping that works.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Anderson, Kurt
Sent: Monday, January 13, 2014 10:24 AM
To: 'Midrange Systems Technical Discussion'
Subject: Does PAO have a different Service Request function?

After much headache, we finally have our RDi license under PAO. But as a part of that, I can no longer enter service requests the way I used to because the licenses no longer show up there as entitlted.

The link I was using:
https://www-946.ibm.com/support/servicerequest/prodCompSelect.action?userType=0

Do I need to log in under PAO and submit a request another way? I logged into PAO, but couldn't find anything different. Apparently under PAO we have a different site or customer number.

Thanks,
Kurt
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