MIDRANGE dot COM Mailing List Archive



Home » MIDRANGE-L » September 2013

Re: iSeries service desk software (5250)



fixed

Mark,

Thanks! That's the software we were looking for. Already downloaded it and
will try to install it tomorrow.

Regards,

Luis

Sent from my Nexus 7 tablet. Please excuse my brevity.
On Sep 17, 2013 10:20 PM, "Mark S Waterbury" <mark.s.waterbury@xxxxxxxxxxxxx>
wrote:

Hi. Luis:

Visit http://www.ecofitonline.com

They have a product called "deskfIT" -- it used to be freeware /
shareware, but now they charge a (minimal) fee to license the current
version.

I think you can still get the older version(s) for free.

HTH,

Mark S. Waterbury

> On 9/17/2013 4:00 PM, Luis Rodriguez wrote:
Hi all,

Several years ago we installed a 5250-based service desk software in our
(now defunct) 270 (at that time yes, it was an iSeries :-) ) . For some
reason, our boss wants to install the same software in our V5R3 520.
Problem is, of course, that nobody remembers the name of the d... thing.

Does anybody remember an old RPG based set of utilities that allowed the
users to register service (help desk) calls? IIRC it had severity levels,
the ability to add comments, requesting user, etc.

Thanks in advance,


Luis Rodriguez
IBM Certified Systems Expert — eServer i5 iSeries
--

--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/midrange-l.







Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2014 by MIDRANGE dot COM and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact