Why bother with 5250 service desk software?
Why not run one of the many available service desk software via the browser?
How do you do file attachments to the service ticket on a 5250 session? How to attach screenshots?
There are tons of service ticket apps. Try OSTicket.com, Mantis, Bugzilla, OTRS, Trac
Anyone of these would be better than a 5250 session!
Perhaps think of doing a hosted solution, then you wouldn't have to bother with the maintenance/install/configuration.
From: Luis Rodriguez [mailto:luisro58@xxxxxxxxx]
Sent: Tuesday, September 17, 2013 3:00 PM
To: Midrange Systems Technical Discussion
Subject: iSeries service desk software (5250)
Several years ago we installed a 5250-based service desk software in our (now defunct) 270 (at that time yes, it was an iSeries :-) ) . For some reason, our boss wants to install the same software in our V5R3 520.
Problem is, of course, that nobody remembers the name of the d... thing.
Does anybody remember an old RPG based set of utilities that allowed the users to register service (help desk) calls? IIRC it had severity levels, the ability to add comments, requesting user, etc.
Thanks in advance,
IBM Certified Systems Expert - eServer i5 iSeries
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