On Tue, Jun 3, 2008 at 11:46 PM, Thompson, Steve
As a software vendor, you develop a product(s). To support that
product(s), and meet contractual obligations, there must be phone
support from 8a-9p per some time zone (or whatever, you get the point).
Yep, and there are basically two categories of software on the IBM i world:
* Software that is still being actively sold to a considerable number
of "new accounts"
This mostly involves software that is useful for people that already
have an IBM i. Mostly the the tools software can profit here.
* Software that is no longer able to sell well to new accounts
This mostly involves software that would require new customers to buy
an IBM POWER machine running IBM i. A great example for this category
would be an ERP package.
For a software company in the latter part of the game, you'll need a
strategy to survive. No matter how good your software package is, if
there are no (or an extremely low influx of) new customers, the
customers migrating away for whatever reasons will slowly kill you.
For example, you can port your software to another platform with more
potential buyers and then offer your IBM i customers to migrate -
which might not be welcome to some customers. So the alternative is
just to get whatever money you can out of them. This behaviour seems
to many shops that once had an IBM i package and now have moved on to
other platforms. It makes perfect sense to me, and i don't see any use
complaining about this.
Luckily, my employer is still able to get a few new customers here and
there, but it's not easy. The choice is never Windows or IBM i - the
choice is always Windows or Windows and IBM i, making it very hard to
persuade customers that the additional cost will help him in the long
Add to that that several AS/400 users are still stuck in their AS/400
mindset. Twinax, Matrix printers, etc. Luckily, IBM has finally killed
of Twinax in our market segment. Our sales are panicking about that,
but i'm very happy about it. Sometimes you just have to force people
to their luck.