The most important thing to remember is that -everything- is negotiable!

Granted, your leverage is limited since you really -need- the program product. However, if you're willing to commit to a 3 or 5 year contract, your leverage increases.

Likewise, if there are similar program products out there that you can investigate, the threat of losing your annual maintenance fees can strike a bit of 'fear' into the heart of your salesman.

You can also negotiate better prices for upgrades to new hardware with higher CPWs; but again it may take a long term commitment.

Ya gotta twist those arms! (:

--Paul E Musselman

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