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IBM is not responsible under contract for repair of a machine damaged by flood, fire, tornado, hammer, lead pipe (had that one happen to a customer!) etc, but your insurance is. IBM will of course, for a fee, perform any repairs they can but if the machine is 'toast' then IBM will provide a replacement. This won't happen automatically or instantaneously of course unless you have also a DR contract with them. In that case they provide a location with a system in it that you utilize until a replacement is procured and placed in a working data center.
Hope this helps!! - Larry Don Cavaiani wrote:
What happens to the System if say the computer room overheats? Is there some kind of a temperature limit which would cause an orderly system shutdown? Also, with a hardware maintenance contract in effect, what would be IBM's responsibility if the system was physically demolished by a disastrous event? What would be the typical/general times for any hardware related responses for which IBM would be responsible? Don F. Cavaiani IT Manager Amerequip Corp. 920-894-7063'Treat every person with kindness and respect, even those who are rude to you. Remember that you show compassion to others not because of who they are but because of who you are.'--Andrew T. Somers"When faced with the choice of being 'right' or being 'kind', choose the kind option every time."
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