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Or they are using a phone used by 20 people in a warehouse or production environment ? Not disrespect intended by we have over half the people here that do not have voice mail. What we do is let the Branch Manager know and they go to the new user and walk them through things. Chuck -----Original Message----- From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jones, John (US) Sent: Thursday, November 09, 2006 11:55 AM To: Midrange Systems Technical Discussion Subject: RE: iSeries Security in Computerworld That hole can be crawled through for existing employees that watch for new people. Once the new ID is created, call the help desk and say you're the new guy. Get the temp pwd and use it to access the system. Sign on and change the password. No biggie. Have fun with whatever privs the new ID was granted. When the new guy actually calls for their password, which will likely be hours or days after the ID was created, the profile will get changed but there is a window of opportunity that can be exploited fairly easily. Unless the help desk actually checked for recent signon activity before changing the pwd the fact that the profile was used may never come to light. That risk can be mitigated, BTW. When called for a password reset our help desk will not give the new password to a human over the phone. Instead, the user is asked to not answer the phone and the help desk calls them back at the number listed in the corporate address book. The help desk leaves the temp password in the user's voicemail, which is password/PIN protected. (Of course this assumes the voicemail PIN is a non-default value.) John
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