RE: RE: 'On order only' PTFs

midrange-l-request@xxxxxxxxxxxx wrote:

>   3. RE: 'On order only' PTFs (ChadB)
>
>Best practices are a wonderful thing from a tech perspective, but from a
>management perspective instead it might look like:
>
>So what problem were we fixing by adding these?  None?  But they caused us
>a problem?  I don't understand... ;)   Luckily, I probably wouldn't hear
>that at this job.

Since this thread is specifically about ServiceDirector ordered PTFs, it seems 
reasonable to ask how ServiceDirector knows a PTF ought to be ordered.

Does it search for PTFs based on problem strings from the problem log for 
example? If so, then the PTFs were ordered because a problem had been 
previously detected. I've tended to trust ServiceDirectorever since it became 
first available.

But it's been a few years since I had that responsibility and I'm no longer 
clear how it works.

Tom Liotta