RE: IBM "Registered" SoftwareKnowledgeBase

midrange-l-request@xxxxxxxxxxxx wrote:

>   7. Re: IBM "Registered" SoftwareKnowledgeBase (rob)
>
>I had some issues with my passwords over the last two weeks.


Just out of (apparently severely perverse) curiosity, do you use the Registered 
SKB? Have you accessed it recently?


>1 - My Passport Advantage user id went bye-bye and Achmad from IBM says we 
>must have did it because IBM doesn't make errors.

Haven't been into PassportAdvantage stuff for a few months. I had a need for 
Tivoli and it worked well for that. But the sheer lack of iSeries stuff was 
very disheartening.


>2 - Some of my support user id's and passwords stopped working and I had 
>to get them reset.  At that point I developed a migraine while talking to 
>IBM on the phone (a conversion which involved a lot of words my mother 
>would not have been proud of) and couldn't read my screen anymore and had 
>to go home for a few hours.

Every tenth blue moon or so, I get hold of someone who is somehow related to 
what goes on with one IBM web page or another and actually has a clue about it. 
Otherwise it's approximately as bad as trying to pay for something you bought 
from IBM.


>3 - You chose a "challenge question" awhile back.  And your question was 
>that umbrella question.  Which may have made sense years ago when you set 
>it up.  Mine reflected my mood with IBM the last time they wanted to f... 
>with me.  "Who sucks?"  "IBM".

Well, I gave another try today. I made an educated guess on the <password 
reset> page and typed my new password and the confirmation, same as what I 
believed my password was to begin with, and up came my complete profile 
including the ability to edit it. I assumed I was "In". A couple pages after 
that also displayed various little comments in side-bars like "Welcome back, 
Tom Liotta."

But when I clicked a link to take me to the Registered SKB, I was sent to "Our 
apologies... Your request cannot be displayed" with no explanation. Various 
linksgot to a page where I could review entitlements and I apparently had none.

So, I clicked the first link that appeared appropriate -- to review/request 
entitlements through PartnerWorld for Developers. Result? "Not Found -- The 
requested URL /ramas was not found on this server."

Sigh.

Okay, might as well try another route...

>From a <iSeries Support search> page, I clicked a link for <Search IBM 
>technical support>. A link there is labelled <My support>. Clicking that 
>currently gets me to a "Sign in..." page -- I can't keep track of how many 
>times I've had to 'sign in' using the same userid & password this afternoon. 
>Last time I tried this route, maybe half an hour ago, I got another "Sorry, 
>cannot display this page" page with "404 Not found" oddly at the end of an 
>otherwise neatly formatted page. Love that consistency in a web site.

No matter how I approach it, I cannot tell if the R-SKB actually exists anymore 
nor what's needed to access it.

Sigh.

Tom Liotta

-- 
Tom Liotta
The PowerTech Group, Inc.
19426 68th Avenue South
Kent, WA 98032
Phone  253-872-7788 x313
Fax    253-872-7904
http://www.powertech.com


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