Re: ** Anybody out there using HTE software ? **

> Richard wrote:
> I am wondering if any of you out there are using HTE software and find
> these people (as a vendor) very difficult to work with ?
>
> We have tried to work with them to interface our products with their
> product, but they basically have no interest in talking to anyone who's
> not an HTE vendor or who isn't willing to first give up their firstborn
> child.
>
> Are we alone in this type of treatment from HTE or is this the norm for
> them as a vendor ?
>
> Any comments appreciated.

Richard,
If you mean SunGard HTE, I would say it has to do with their business
strategy.

Below is a quote from their company info page...

Steve Landess
Austin, Texas
(512) 423-0935

http://www.sungard.com/company_info/default.htm

<Excerpt >

Our Strategy
We focus on economies of scale to reduce costs; on integration to build
value and deep, long-term customer relationships; and on acquisitions to
expand efficiently:

We deliver information availability solutions for our Availability Services
customers through a combination of strategic consulting, technical expertise
and world-class infrastructure; and we operate resilient data centers as
processors for our Investment Support Systems customers.  Our focus is on
economies of scale and deep functionality.

We create competitive advantage for our customers as we integrate our
complementary solutions into highly tailored service offerings that address
individual customer requirements.  Our focus is on building deep, long-term
customer relationships through cost-efficient integration.

We operate a global financial transaction network (SunGard Transaction
Network) that links our installed solutions across the financial services
industry with third party solutions and utilities.  Our focus is on cost
efficient straight-through processing (STP).

We acquire companies with proven management talent that have built solutions
and service industry segments that are complementary to ours.  Our focus is
on efficiently expanding

</Excerpt >