Re: PartnerWorld problems?

[pnelson@xxxxxxxxxx]

After trying several different ways, including talking to a friend in 
another part of IBM, to order the WDSC CD's, I gave up. A client of mine 
sent them to me. The one guy at partnerworld who told me that he knew how 
to place an order for me told me that he would call me back in 20 minutes. 
That was on October 23. I'm still waiting. Like I told my friend at IBM, I 
hope that customers who ask for things like this don't get treated the 
same way.

Want to see something funny/sad? Here's a snip from an email from the 
Websphere Business Partner Recruitment Manager:

I am trying to understand what  WDSC is? We can then discuss what approach
to take depending on what it will be used for. I will be in the office
today so call me. Thanks,

When I saw that, I knew I was in trouble.

Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell
pnelson@xxxxxxxxxx

"Courage is contagious. When a brave man takes a stand, the spines of 
others are often stiffened." ~~ Billy Graham




"Urbanek, Marty" <Marty_Urbanek@xxxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
12/17/2003 08:23 AM
Please respond to Midrange Systems Technical Discussion

 
        To:     "'midrange-l@xxxxxxxxxxxx'" <midrange-l@xxxxxxxxxxxx>
        cc: 
        Subject:        PartnerWorld problems?


Anyone else having problems with IBM PartnerWorld recently, specifically
PartnerWorld for Developers? I'm talking about IDs that have been used for
years and were migrated to IBM IDs at least a year ago suddenly losing
entitlements or ceasing to be recognized entirely. Our primary contact
believes all our entitlements are up-to-date. Then when I call the PWD
support line, they act as if I do not know how to use the system (like I
haven't been doing this for years), won't listen to anything I tell them,
attempt to talk me through more screens that won't work, and ultimately 
tell
me to try again later. Just wondering if I'm the only one in the world
having these problems because PWD support acts as if I am.

Thanks,
-Marty
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