RE: PartnerWorld problems?

["John Brandt Sr." <pgmr@xxxxxxxxxxxxxxx>]

Welcome to the wonderful world of "Help-desk" support. I get the same thing.
I no longer use my PWD. If I need something, I call my IBM Coordinator and
make them work to find what I need.
I wonder if these are also moving to India like all the other support.

John Brandt
iStudio400.com
(903) 523-0708

-----Original Message-----
From: Urbanek, Marty [mailto:Marty_Urbanek@xxxxxxxxxxxx]
Sent: Wednesday, December 17, 2003 8:23 AM
To: 'midrange-l@xxxxxxxxxxxx'
Subject: PartnerWorld problems?


Anyone else having problems with IBM PartnerWorld recently, specifically
PartnerWorld for Developers? I'm talking about IDs that have been used for
years and were migrated to IBM IDs at least a year ago suddenly losing
entitlements or ceasing to be recognized entirely. Our primary contact
believes all our entitlements are up-to-date. Then when I call the PWD
support line, they act as if I do not know how to use the system (like I
haven't been doing this for years), won't listen to anything I tell them,
attempt to talk me through more screens that won't work, and ultimately tell
me to try again later. Just wondering if I'm the only one in the world
having these problems because PWD support acts as if I am.

Thanks,
-Marty
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