Re: Just how tricky is webfacing?

We've got 16 pmr's that are either open, or have not been closed for more 
than 28 days.
We've got 13 Lotus incidents that fit that same bill.

I get my money's worth.  :-)

Rob Berendt
-- 
"They that can give up essential liberty to obtain a little temporary 
safety deserve neither liberty nor safety." 
Benjamin Franklin 





McIntyre Don <dnmcin@xxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
06/13/2003 01:37 PM
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        Subject:        Re: Just how tricky is webfacing?


For the most part, I have had a pretty good experience
with IBM's support on most Web & Websphere problems I
have had.  I often don't get an an answer on the same
day, but they've always (or almost always) been able
to help me through most of my Web/Websphere problems. 

I'll have to admit, back in the old days (prior to a
couple of years ago) I seldom needed to call IBM
software support, I now have them on speed dial and
know most of them by name! (slight exaggeration, HA!)

Don McIntyre

--- fergal.o'flynn@xxxxxxxxxxxxxxxxxx wrote:
> 
> Hope he has better success on the horn than I did.
> Webfacing sounded like
> an alien word to any of the IBM people on this side
> of the Atlantic.
> Basically told me that they didn't know much about
> it and wouldn't help me
> 
> 
> 
> 
> 
>                       rob@xxxxxxxxx 
> 
> 
>                       Sent by: 
> To:      Midrange Systems Technical Discussion
> <midrange-l@xxxxxxxxxxxx>, Web Enabling 
>                       midrange-l-bounces@x 
> the AS400 / iSeries <web400@xxxxxxxxxxxx> 
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>                       idrange.com 
> cc: 
> 
> 
> Subject: Re: Just how tricky is webfacing? 
> 
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> 
> 
>                       13/06/03 18:34 
> 
> 
>                       Please respond to 
> 
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>                       Midrange Systems 
> 
> 
>                       Technical Discussion 
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> THIS MESSAGE ORIGINATED ON THE INTERNET - Please
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> 
> Just noticed he's out for vacation for a couple of
> days.
> 
> >From what I 'recall' I think his biggest problem
> was with some functions
> no longer working.
> 
> And, as one person suggested, perhaps they should
> get IBM on the horn.  We
> pay support.  I think that he spends too much time
> trying to fight through
> on his own.
> 
> Perhaps I should shelve the detail until he gets
> back from vacation.
> 
> But in general, y'all have actually been through
> some successful
> production webfacing implementations?
> 
> Rob Berendt
> --
> "They that can give up essential liberty to obtain a
> little temporary
> safety deserve neither liberty nor safety."
> Benjamin Franklin
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