Re: Just how tricky is webfacing?

For the most part, I have had a pretty good experience
with IBM's support on most Web & Websphere problems I
have had.  I often don't get an an answer on the same
day, but they've always (or almost always) been able
to help me through most of my Web/Websphere problems. 

I'll have to admit, back in the old days (prior to a
couple of years ago) I seldom needed to call IBM
software support, I now have them on speed dial and
know most of them by name! (slight exaggeration, HA!)

Don McIntyre

--- fergal.o'flynn@xxxxxxxxxxxxxxxxxx wrote:
> 
> Hope he has better success on the horn than I did.
> Webfacing sounded like
> an alien word to any of the IBM people on this side
> of the Atlantic.
> Basically told me that they didn't know much about
> it and wouldn't help me
> 
> 
>                                                     
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>                                  
>                       rob@xxxxxxxxx                 
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> To:      Midrange Systems Technical Discussion
> <midrange-l@xxxxxxxxxxxx>, Web Enabling  
>                       midrange-l-bounces@x        
> the AS400 / iSeries <web400@xxxxxxxxxxxx>           
>                                    
>                       idrange.com                 
> cc:                                                 
>                                    
>                                                   
> Subject: Re: Just how tricky is webfacing?          
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>                       13/06/03 18:34                
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>                       Please respond to             
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> 
> Just noticed he's out for vacation for a couple of
> days.
> 
> >From what I 'recall' I think his biggest problem
> was with some functions
> no longer working.
> 
> And, as one person suggested, perhaps they should
> get IBM on the horn.  We
> pay support.  I think that he spends too much time
> trying to fight through
> on his own.
> 
> Perhaps I should shelve the detail until he gets
> back from vacation.
> 
> But in general, y'all have actually been through
> some successful
> production webfacing implementations?
> 
> Rob Berendt
> --
> "They that can give up essential liberty to obtain a
> little temporary
> safety deserve neither liberty nor safety."
> Benjamin Franklin
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