RE: Joe's V5R1 upgrade (was totally unrelated topic)

That's pretty cool - a lot of these are things that used to require a monthly support line contract. But I didn't see anything like this offering, as described below from the support/fixes site

- Available to US iSeries and AS/400 Monthly Support Line Contract customers
When ordering PTFs on Media (CD-ROM) via the Internet, you must:
-- Be a United States (US) iSeries or AS/400 Monthly Support Line Contract customer AND be
-- Registered to use the Internet Facility.

Is this also included? This is the link to IBM's fulfillment center in Boulder, CO.

Thanks

Vern

At 06:53 AM 1/27/2003 -0500, you wrote:

Vern,

IBM published their announcements on Friday, so there are some details
and pricing available which weren't out there after the conference call.
I've pasted below a snippet from announcement 203-005, relating to the
Software Maintenance options.  It's a partial bullet list of their Remote
Support offering.  It seems to indicate that they don't proofread very
well and will be providing full internet PTF support through their
required maintenance offering.

Regards,
Andy Nolen-Parkhouse

<quote>
- Problem Reporting - Report problems and ask technical questions about
OS/400 software
- Registered Software Knowledge Base - Hints, tips, frequently asked
questions, and resolution to problems known as Problem Management Reports
(PMR) Summaries
- Internet PTF Downloads (iPTF) - Select, order, and download fixes
- Fix Maintenance Advisor - Advice on a preventive maintenance strategy
based on your iSeries environment and applications
- Fine Transfer Program (FTP) - Support for PTF orders
</quote>