RE: Joe's V5R1 upgrade (was totally unrelated topic)

["Andy Nolen-Parkhouse" <aparkhouse@xxxxxxxxx>]

Vern,

IBM published their announcements on Friday, so there are some details
and pricing available which weren't out there after the conference call.
I've pasted below a snippet from announcement 203-005, relating to the
Software Maintenance options.  It's a partial bullet list of their Remote
Support offering.  It seems to indicate that they don't proofread very
well and will be providing full internet PTF support through their
required maintenance offering.

Regards,
Andy Nolen-Parkhouse

<quote>
- Problem Reporting - Report problems and ask technical questions about
OS/400 software
- Registered Software Knowledge Base - Hints, tips, frequently asked
questions, and resolution to problems known as Problem Management Reports
(PMR) Summaries
- Internet PTF Downloads (iPTF) - Select, order, and download fixes
- Fix Maintenance Advisor - Advice on a preventive maintenance strategy
based on your iSeries environment and applications
- Fine Transfer Program (FTP) - Support for PTF orders
</quote>

> bounces@midrange.com] On Behalf Of Vern Hamberg
> Subject: RE: Joe's V5R1 upgrade (was totally unrelated topic)
> 
> PTF's on the Internet have been one of the great things IBM has done,
> IMO.
> The other Internet means of ordering, by linking with boulder, is also
> fantastic, esp. if you need things on tape. But you need a monthly
> support
> contract in order to use it, IIRC. Any idea what the new support
> options
> will do to this?
> 
> Vern