Re: Counting users - rip-off

I will state the name if they elect to hold the customer to the letter
of their agreement. If they modify the agreement as we have asked I will
let them off the hook.

 - Larry

"Berg, Dan" wrote:
> 
> and may we ask who this vendor is so that we can steer clear of them? :)
> 
> -----Original Message----- From: Larry Bolhuis [mailto:lbolhuis@arbsol.com]
> Subject: Re: Counting users
> 
> >  BTW I got a call from one of my customers a few weeks back. They were
> >being hounded by their software vendor because they had exceeded the
> >number of users. Not the number in the software, the number of USER
> >PROFILES on the system!!  Seems their agreement doesn't limit the number
> >of users in their software (each of which must be enrolled in order to
> >utilize it) but the number on the box! So all the email users (yes the
> >AS/400 has happily been their mail server since 1999) get counted
> >against the software even though they have *SIGNOFF for their initial
> >program!! The issue has not been resolved yet but the customer believes
> >they are abiding by the spirit of the agreement though not the letter of
> >it.  (Wish I'd thought of it, almost 50 users BUILT IN! What a revenue
> >stream.)
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