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>>" Take a look at the Microsoft marketing machine and you'll have your answer: Better customer stisfaction, more sales!"<< I didn't realise that Microsoft offered free upgrades, last I heard every time they come up with new features in Office etc. you had to pay through the nose to get them. How do you get on the "freebie" list? <vbg> PS. Customer sat figures on most AS/400 products are among the highest in the industry, so I don't think Customer Sat is part of the picture. A Monopoly position, "interesting" marketing practices, and world-class hype have far more to do with it. Jon Paris - AS/400 AD Market Support - paris@ca.ibm.com Phone: (416) 448-4019 - Fax: (416) 448-4414 +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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