Re: MAPICS and user support

Hi Dave,

We have 1 AS/400 (yes, AS/400) at V4R5 OS, 9406-620.  MAPICS XAR6 with 
license for 100 users, about 80 on at any time. About 30 printers, (IBM 
InfoPrint 21s, HP LaserJet 2100s, HP LaserJet 4000, Intermec 3400s, and a 
Printronix 5212).  6 dumb terminals on shop floor.  75 PCs.  12 handheld 
RF devices for scanning.  The network stuff I don't know about, but it is 
a bunch of "stuff".  I handle everything to do with the AS/400 (hardware, 
software, programming, etc.) and printers and we have 1 PC/Network person. 
 He also does the phone and UPS stuff.




Nick



Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct  (320) 679-6683
Toll free  (800) 388-2155  ext. 6683
Fax  (320) 679-4516
nick_radich@xxxxxxxxxxxxxx



"David Hayes" <DHayes@xxxxxxxxxxxx> 
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02/16/07 07:35 AM
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[MAPICS-L] MAPICS and user support






My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM,
CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which
are engineering users), two manufacturing locations, 45 mobile devices
(Blackberries) and provides all voice/data support.  I have one AS/400
programmer, one VB apps developer (mostly to support engineering), one
help desk person, one network administrator, one server support person,
and me (manager and AS/400 programmer).

 

I'm curious as to the size and organization of other MAPICS shops and
how many IT folks you have on staff and in what roles.

 

Any feedback would be greatly appreciated.




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