Re: MAPICS and user support

We have about 100 active MAPICS users (120 registered), with 240 PCs
throughout an 11 acre factory (fully networked with a mix of fiber and
copper, plus an R/F network), 1 mfg location (about to expand to 2 through
an outsourcing deal),  9 ThinkPads for our mobile sales force (Lotus Notes,
plus a VPN being rolled out to them), 50 printers, 12 servers covering
e-mail (2), COM_Net, 2 Help Desk servers, Sametime, fax server, optical
storage for report archiving, 2 Engineering servers (Pro/E and
AutoDesk/Inventor), Websense, Novell.   Plus, of course, the i5 running
MAPICS.  We also have a prototype R7 server running (well, sitting mostly,
since I can't get approval to upgrade).   I am also responsible for a Rolm
phone system, voice mail, and a Cisco VOWIP cell system.

Staff:   2 RPG programmers, 1 network administrator, and me.  I help cover
PC support, do a little RPG programming (my programmers cringe when I write
code), application design, help desk, general troubleshooting,
administrivia, and most importantly, I make the coffee!

No operator, had to lay him off 3 years ago.  ROBOT helps a lot there.  We
also have a payroll clerk that sits in the computer room, and she handles
the supplies and phones while she is here.   Do I need more help?   You
bet!!!

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501




                                                                           
             "David Hayes"                                                 
             <DHayes@hartness.                                             
             com>                                                       To 
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             midrange.com                                                  
                                                                   Subject 
                                       [MAPICS-L] MAPICS and user support  
             02/16/2007 08:35                                              
             AM                                                            
                                                                           
                                                                           
             Please respond to                                             
             MAPICS ERP System                                             
                Discussion                                                 
             <mapics-l@midrang                                             
                  e.com>                                                   
                                                                           
                                                                           




My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM,
CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which
are engineering users), two manufacturing locations, 45 mobile devices
(Blackberries) and provides all voice/data support.  I have one AS/400
programmer, one VB apps developer (mostly to support engineering), one
help desk person, one network administrator, one server support person,
and me (manager and AS/400 programmer).



I'm curious as to the size and organization of other MAPICS shops and
how many IT folks you have on staff and in what roles.



Any feedback would be greatly appreciated.




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