RE: %0D%0A% creating vertical bars, not line feeds

Rob, i bet you got that wrong,
i understood it more like that:

Don't let you users start their mail client and send the info to you (or
not, when they decide to remove it - you have no influence on that).

Instead open a new window with the fields you want to have - visible,
hidden, protected - whatever you like - and an additional comment textarea
for user impressions. Then the user hits send, and you can include this
troubleticket in your error processing. Mustn't necessarily be e-mail,
whatever process/workflow you have for such things. Although a mail to you
and the user (to have something "written" to be able to nag you some time
later "I told you ...." :-) would not be bad.

Then the only mailto:-link could be on your error reporting page - for the
case that that particular page isn't working... ;-)

0.02 Euro


best regards /  Mit freundlichen Grüssen

Anton Gombkötö
Avenum Technologie GmbH

http://www.avenum.com