Re: RDi Annual Subscription Maintenance & Support Renewals

[Pete Helgren <pete@xxxxxxxxxx>]

I'll add my 2 cents and a rant.  You are not alone and it isn't 
necessarily a business partner issue (although it may be).  I deal with 
IBM directly because I am part of their developer discount program.  
It's a great program but since my "usual" contact retired from IBM, it's 
just been a PITA.

The latest is that I got a notice that my invoice for 2021 SWMA was 
overdue (1 year in arrears).  I don't recall receiving the invoice.  I 
never got a notice before or after invoicing that it was overdue.  Out 
of the clear blue I find out it is overdue (I always pay on SWMA 
promptly because if it expires there is an "after license" bump that is 
expensive).  I finally just decided to pay it, whether it had been paid 
before or not.

So just last week I get the notice that my 2022 SWMA has expired and 
needs to renewed.  A notice that occurred AFTER it had already expired, 
which means I get the pleasure of paying much more for SWMA.  Sigh.  For 
a company with all the tech resources, you'd think a simple thing like 
an automated notice when SWMA was going to expire along with a renewal 
invoice would be a no-brainer for IBM.  This has happened on most years 
the SWMA has renewed but the guy I dealt with for 15 or so years, who 
could correct the issue, is long gone.  So I don't know who to contact 
any more.  My complaint on the late notice and the subsequent cost of 
renewal back to the person at IBM who initiated the 2022 renewal invoice 
has resulted in.....crickets....

Something is up with IBM invoicing....

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java
AWS Certified Cloud Practitioner
Microsoft Certified: Azure Fundamentals
Twitter - Sys_i_Geek  IBM_i_Geek

On 6/16/2022 9:29 AM, Larenzo Alexander wrote:
> Anyone know the correct IBM phone number or email to check if our RDi annual subscription maintenance and support is current or the process to get it current.
>
> I'm using the following version but not sure if it is the latest in greatest.  Up to 2018 we would receive and invoice via mail to renew but we have not received one in a while and I'm not sure where to check or how to start getting new invoices.
>
> Version: 9.6.0.11 20210819_0803
>
> Our business partners said they could not help with Rational Developer for I and I would need to contact IBM.
>
> I have called several IBM phone numbers and send emails to several IBM email address including passport advantage, but I keep getting pass along to different departments and different phone numbers.
>
> I figure the RDi forum would be my last hope to be guided in the right direction.
>
> Thanks,
>
> Larenzo