Vern, first of all I have never in the past 3 years been able to
successfully open a support ticket with IBM on the web interface.
When I really need help, I phone. And spell my name multiple times :)
It's just too much hassle for a busy programmer to report any of the many
simple bugs in this Java-based platform app coded on top of Eclipse.
There should be a simple bug tracker for RDi. Bugzilla would be sufficient.
It's just an IDE. There are 100's of them out there, and that's how bugs
are reported.
*RDi, the 21st century phoned and left this text message!*
I do understand some of the business constraints they're under.
The current state of affairs, however, suggests that paying customers are
more than welcome to go somewhere else.
Making everything more of a hassle than one's competitors is a quick way
out of a market.
IF one has competitors, which RDi did not have for years.
But nowadays, there are competitors, and younger programmers are fleeing
RDi for MiWorkplace <
https://miworkplace.com/> or the open source stuff
Liam and others are adding to VSCode
<
https://marketplace.visualstudio.com/items?itemName=HalcyonTechLtd.code-for-ibmi>
and so forth.
Moi, I'm sorta stuck with RDi because a) we've got licenses and b) I'm
maintaining creaking old RPG III code that should have been converted 25
years ago.
The problem will fix itself, eventually: RPG III and RDi will disappear.
I hope I'm not too cranky today, Vern :)
Jack
On Tue, Dec 7, 2021 at 3:15 PM Vern Hamberg via WDSCI-L <
wdsci-l@xxxxxxxxxxxxxxxxxx> wrote:
Hi Jack
Maybe on a similar tack, so I'm asking - were you asking in another
thread about submitting and RFE for RDi, and you got moved to a
different site completely? I ask because it seems that should not be
happening, from what I heard today in a CAAC meeting.
Or was it when trying to enter a support ticket? My memory is not so
sticky as it used to be, eh?
Cheers
Vern
midrange.com
