Re: RDi Renewing Support

It is not.

But perhaps your BP originally sold you the one year version?

RDi can be purchased in three ways. Floating license (most expensive option), single user licence (renewable one year at a time), single user (full support for a year then no updates no support buy the version you have goes on working for an indeterminate time).

The version I have (and most of my clients use) is the middle one of the three and my annual renewal is about $300 I think.

So either your BP sold you the wrong one to begin with, or sold you the right one and is now ripping you off!

On Dec 2, 2019, at 9:18 AM, Mark Murphy <jmarkmurphy@xxxxxxxxx> wrote:

What should the cost to renew support for RDi be? We have the Authorized
User License, and our business partner wants to charge us full price every
year. That doesn't sound right to me.
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