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  2. WDSCI-L
  3. November 2019

Re: Exceptions when opening RDi help

Hi Thomas. Just to double-check, did you restart RDi after disabling 'IC Server Plug-in'. Maybe disable it, restart RDi and check in that panel again after restart to confirm it's still disabled.

'IC Server Plug-in' loads a customized help preferences panel (the Remote Assistance Configuration one).

When it's not loaded, the Content one usually appears. The Content panel has some features not available in Remote Assistance Configuration (i.e. giving local help content priority vs remote help).

That when you disable remote help your content loads quicker and you no longer see the errors supports what I was thinking. That is, the help system is giving remote content priority, looks there first under whatever remote urls are enabled. If it doesn't find it, it then looks locally. But unfortunately this affects performance and dumps some errors in the log.


James Littlejohn
www.helpsystems.com

-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Thomas Raddatz
Sent: Friday, November 8, 2019 5:20 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: [WDSCI-L] Exceptions when opening RDi help

External: Pause and review the sender’s email address, any URLs before clicking links, opening attachments, or following requests. When in doubt, contact the Service Desk.


James,

I do not have "Content" in my 9.6.0.5 preferences.

All I have is:

"Help"
"Help -> EXEC Statements"
"Help -> Remote Assistance Configuration"

The only thing that helps to make help pages loading fast and stop all these error messages is to disable both entries in "Help -> Remote Assitance Configuration":

IBM I - https://www-01.ibm.com/support/knowledgecenter/ssw_ibm_i_73
IBM Rational Developer for I - https://www-01.ibm.com/support/knowledgecenter/SSAE4W_9.6.0

By the way, what is the 'IC server Plug-in' plug-in? I could not find anything about it. Disabling this plug-in did not help.

Regards,

Thomas.

-----Ursprüngliche Nachricht-----
Von: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] Im Auftrag von James Littlejohn via WDSCI-L
Gesendet: Donnerstag, 7. November 2019 16:15
An: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries
Cc: James Littlejohn
Betreff: Re: [WDSCI-L] Exceptions when opening RDi help

On the off chance that this may be helpful, try the following:

Go to:
Preferences > General > Startup and Shutdown Uncheck 'IC server Plug-in'

Restart RDi

Go to:
Preferences > Help > Content
Select the second radio button: 'Include remote help and give local help priority'

Click Apply.

Click OK to exit the Preferences

Restart RDi

Start using RDi again to see if that resolves any of the issues.


James Littlejohn
www.helpsystems.com


-----Original Message-----
From: WDSCI-L <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Thomas Raddatz
Sent: Thursday, November 7, 2019 3:47 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: [WDSCI-L] Exceptions when opening RDi help

External: Pause and review the sender’s email address, any URLs before clicking links, opening attachments, or following requests. When in doubt, contact the Service Desk.


Hi,

Does somebody know, why RDi 9.6.0.5 throws all these exceptions, when opening the help?

java.io.FileNotFoundException: https://www.ibm.com/support/knowledgecenter/ssw_ibm_i_73/rtopic/com.ibm.iseries.xd.doc/helpindex_rdi.html?lang=en
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1902)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1504)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:1)

java.io.FileNotFoundException: https://www.ibm.com/support/knowledgecenter/ssw_ibm_i_73/rtopic/com.ibm.iseries.xd.doc/pv_welcome.css?lang=en
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1902)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1504)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:1)

java.io.FileNotFoundException: https://www.ibm.com/support/knowledgecenter/ssw_ibm_i_73/rtopic/org.eclipse.help.webapp/advanced/breadcrumbs.css?lang=en
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1902)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1504)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:1)

It even tries to open items of the iSphere help on an IBM server!

java.io.FileNotFoundException: https://www.ibm.com/support/knowledgecenter/SSAE4W_9.6.0/rtopic/biz.isphere.core.help/html/stylesheet.css?lang=en
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1902)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1504)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:1)

java.io.FileNotFoundException: https://www.ibm.com/support/knowledgecenter/ssw_ibm_i_73/rtopic/biz.isphere.core.help/html/sourcefilesearch/assets/global_sourcefilesearch.png?lang=en
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1902)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1504)
at com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:1)

Regards,

Thomas.
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