Re: FYI New IBM support portal - bye bye PMRs, hello Cases -- WDSCI-L

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"WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx> wrote on 07/30/2019
01:00:02 PM:

----- Message from Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
on Mon, 29 Jul 2019 17:37:29 +0000 -----

To:

"Rational Developer for IBM i / Websphere Development Studio Client
for System i & iSeries" <wdsci-l@xxxxxxxxxxxxxxxxxx>

Subject:

Re: [WDSCI-L] FYI New IBM support portal - bye bye PMRs, hello Cases ...

I should have clarified that my (negative) comment was related
directly to using the portal for other IBM Products (i.e. DB2
WebQuery and others).

Almost impossible to follow a complicated issue...If the post entry
is more than a few lines, you have to open each one separately to
see it. Try that with a lengthy issue.
Replying to an email doesn't update the case (or didn't)
Receiving an email that says "your case has been updated" without
the actual update information is also annoying.

If you go into your settings (click on the user icon in the top-right
corner and select 'settings'), you can specify to see the 'Latest case
update'. (I don't know how detailed the latest update is--I've not had to
open a case yet.)

HTH,
Michael Quigley
Computer Services
The Way International

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