I should have clarified that my (negative) comment was related directly to using the portal for other IBM Products (i.e. DB2 WebQuery and others).
Almost impossible to follow a complicated issue...If the post entry is more than a few lines, you have to open each one separately to see it. Try that with a lengthy issue.
Replying to an email doesn't update the case (or didn't)
Receiving an email that says "your case has been updated" without the actual update information is also annoying.
-----Original Message-----
From: WDSCI-L [mailto:wdsci-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Justin Taylor
Sent: Monday, July 29, 2019 1:26 PM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: [WDSCI-L] FYI New IBM support portal - bye bye PMRs, hello Cases ...
Comments are listed in reverse order, that's better. I could do without the IBM Z banner across the top though (that's wasted real estate).
-----Original Message-----
From: Greg Wilburn [mailto:gwilburn@xxxxxxxxxxxxxxxxxxxxxxx]
Sent: Monday, July 29, 2019 7:29 AM
To: Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries <wdsci-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: [WDSCI-L] FYI New IBM support portal - bye bye PMRs, hello Cases ...
FWIW - I have nothing good to say about that "new" support portal.
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