Re: How do I Retrieve a License Key

[Mark Murphy <jmarkmurphy@xxxxxxxxx>]

Thank you Mike,

Finally someone was able to give us directions on how to get the activation
kit. I'm blaming Tech Data for this being so hard. They should have been
able to point us at the download when they sent the invoice. Or at the very
least, been able to help over the phone. There is no way this should have
been so hard.

On Thu, Feb 7, 2019 at 3:43 PM Mike Hockings <hockings@xxxxxxxxxx> wrote:

> Hey Mark,
>
> Open a PMR and we will be able to help you out.  At the very least I would
> then be able to get you a trial extension license.
>
> If you cannot open a PMR contact me directly off-list and I'll do what I
> can to help get things rolling for  you.
>
> Mike
>
> Mike Hockings, M.Eng., P.Eng.
> DevOps for Enterprise
> IBM Developer for z Systems and Power Systems Software Technical Support
> IBM Canada Ltd. Laboratory
> hockings@xxxxxxxxxx
> voice 1-905-413-3199 T/L 313-3199  ITN 23133199
>
>
>
>
> From:   Mark Murphy <jmarkmurphy@xxxxxxxxx>
> To:     wdsci-l@xxxxxxxxxxxxxxxxxx
> Date:   2019/02/07 14:07
> Subject:        [WDSCI-L] How do I Retrieve a License Key
> Sent by:        "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>
>
>
>
> We have purchased License keys for RDi from Tech Data, but they can't seem
> to tell us how to retrieve the Activation Kit. All they sent us was an
> invoice in 400 different languages. Then we purchases a single 12 month
> floating license straight from the IBM Website, but I can't find the key
> for that either. The Rational Key Center has no record of the orders. This
> has been a 3 week process so far, and the folks trying to navigate it are
> getting frustrated as no one seems to be able to tell us how to get keys. I
> have until Monday until my demo expires.
> --
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