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Thank you Mike,

Finally someone was able to give us directions on how to get the activation
kit. I'm blaming Tech Data for this being so hard. They should have been
able to point us at the download when they sent the invoice. Or at the very
least, been able to help over the phone. There is no way this should have
been so hard.

On Thu, Feb 7, 2019 at 3:43 PM Mike Hockings <hockings@xxxxxxxxxx> wrote:


Hey Mark,

Open a PMR and we will be able to help you out. At the very least I would
then be able to get you a trial extension license.

If you cannot open a PMR contact me directly off-list and I'll do what I
can to help get things rolling for you.

Mike

Mike Hockings, M.Eng., P.Eng.
DevOps for Enterprise
IBM Developer for z Systems and Power Systems Software Technical Support
IBM Canada Ltd. Laboratory
hockings@xxxxxxxxxx
voice 1-905-413-3199 T/L 313-3199 ITN 23133199




From: Mark Murphy <jmarkmurphy@xxxxxxxxx>
To: wdsci-l@xxxxxxxxxxxxxxxxxx
Date: 2019/02/07 14:07
Subject: [WDSCI-L] How do I Retrieve a License Key
Sent by: "WDSCI-L" <wdsci-l-bounces@xxxxxxxxxxxxxxxxxx>



We have purchased License keys for RDi from Tech Data, but they can't seem
to tell us how to retrieve the Activation Kit. All they sent us was an
invoice in 400 different languages. Then we purchases a single 12 month
floating license straight from the IBM Website, but I can't find the key
for that either. The Rational Key Center has no record of the orders. This
has been a 3 week process so far, and the folks trying to navigate it are
getting frustrated as no one seems to be able to tell us how to get keys. I
have until Monday until my demo expires.
--
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